With the success of HMRC closing some telephone lines during December 2021, HMRC have chosen to close the Corporation tax and VAT lines again. These closures will take place each Friday between 25th February and 25th March.
Over the course of the pandemic, HMRC prioritised Covid support schemes and the UK’s smooth departure from the European Union. This now means they have a stock of post to work through.
The telephone closures were trialed in December 2021 and during this time HMRC was able to clear more than 4000 additional pieces of post per day. HMRC report they also saw an increased productivity rate among employees.
HMRC have taken on board feedback and have selected these dates to avoid key events on these lines. Therefore maintaining customer service levels throughout the rest of the week.